Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

This Privacy Policy governs the manner in which Osia Hyper Retail Limited. collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Osia Hyper Retail Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to when Users visit our site, register on the site place an order subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, mailing address, and phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to share personal identification information, except that it may prevent them from engaging in certain site-related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Shared Personal Information

You are required to submit your information at the time of making an online purchase on the Osia Hyper Retail Limited. uses an online payment gateway that is operated by a third party and the information that you share with Osia Hyper Retail Limited. is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details that you make from the Website as well as the mobile applications.

Extremely sensitive information like your credit card details is transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and You should exercise discretion on using the same.


Osia Hyper Retail Limited strives to ensure the security, integrity, and privacy of your Personal information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Osia Hyper Retail Limited. adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Osia Hyper Retail Limited. stores your personal data.

Osia Hyper Retail Limited. is not responsible for any breach of security or for any actions of any third parties that receive your personal information. The Website also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Policy or elsewhere, Osia Hyper Retail Limited. shall not be held responsible for any loss, damage or misuse of your personal information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A "Force Majeure Event" shall mean any event that is beyond the reasonable control of Osia Hyper Retail Limited. and shall include, Without limitation, Sabotage, Fire, Flood, Explosion, Acts of God, Civil commotion, Strikes or Industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent.

If they do so, note that some parts of the Site may not function properly.

How we use collected information

Osia Hyper Retail Limited. collects and uses Users personal information for the following purposes:

To improve customer services.

Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience.

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.


To improve our Site.

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions.

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their INQUIRIES, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy

Osia Hyper Retail Limited reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.


Osia Hyper Retail Limited. will use the information only in accordance with the Policy under which the information was collected unless we have received explicit authorization. Osia Hyper Retail Limited. may disclose any information Osia Hyper Retail Limited may have about You (including Your identity) if Osia Hyper Retail Limited determines that such disclosure is necessary for connection with any investigation or complaint regarding Your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Osia Hyper Retail Limited's rights or property, or the rights or property of users of the Website, including Osia Hyper Retail Limited's customers. Osia Hyper Retail Limited reserves the right at all times to disclose any information that Osia Hyper Retail Limited deems necessary to comply with any applicable law, regulation, legal process or governmental request. Osia Hyper Retail Limited also may disclose Your information when Osia Hyper Retail Limited determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that Osia Hyper Retail Limited may preserve any communication by You with Osia Hyper Retail Limited Ltd through the Website or any Service, and may also disclose such data if required to do so by law or if Osia Hyper Retail Limited determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of Osia Hyper Retail Limited, its employees, users of, or visitors to, the Website, and the public.

General Provisions

By accessing the Website, You have agreed to the terms set out in this Policy. This Policy should be at all times read along with the Terms of Use of the Website. Unless stated otherwise, the Policy applies to all information that Osia Hyper Retail Limited has about You and Your account.

By using this Website and the products, content, and services provided on the Website, You agree and acknowledge that Your Personal Information collected through the Website may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of Osia Hyper Retail Limited such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate Osia Hyper Retail Limited in providing certain functions.

Osia Hyper Retail Limited may make changes to this Policy, from time to time at Osia Hyper Retail Limited's sole discretion or on account of changes in the law. Osia Hyper Retail Limited will not reduce Your rights under this Policy without Your explicit consent. Osia Hyper Retail Limited may e-mail periodic reminders of the notices and conditions unless You have instructed Osia Hyper Retail Limited not to, but You should check the Website frequently to see recent changes. Notwithstanding the above, Osia Hyper Retail Limited shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the Website. Your continued use of the Website, following changes to the Policy, will constitute Your acceptance of those changes.

If You choose to visit the Website, Your visit and any dispute over privacy are subject to this Policy and the Website's Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.